FAQ on International Tracked Packet, Air Parcel, Letters

FAQ on International Tracked Packet, Air Parcel, Letters

International Tracked Packet

International Tracked Packet is specially designed to cater the needs of eCommerce for cross border transactions. However, individuals are also most welcome to use this service. It is the best economical service with visibility to send shipments to Asia Pacific region.

•From where I can book International Tracked Packet?
International Tracked Packet can be booked in all the Departmental Post offices across the country.

•Can the International Tracked Packet be sent anywhere in the world?
International Tracked Packet is currently available for 12 destinations across the globe. You can visit India Post Website for details

•Is tracking for International Tracked Packet available? If yes, then, how can I track my International Tracked Packet?
Yes, International Tracked Packet can be tracked using online Track & Trace facility of India Post.

•What is the weight limit for sending the International Tracked Packet abroad?
The general maximum weight for International Tracked Packet is 2kg.

•Can International Tracked Packet from abroad be delivered anywhere in India?
Yes

•Does India Post provide home delivery for the International Tracked Packet from abroad?
Yes

•Does India Post provide free pick up from the premise?
Yes
 
•Is there any discount offered by India Post for International Tracked Packet?
Yes, as given below:

Sr. No.    Amount    % discount
1.    Upto 1 lakh    0
2.    1 lakh to 2 lakhs    5
3.    More than 2 Lakhs    10

•Do you provide any credit facility for booking of International Tracked Packet?
No

•How can I make a complaint in case of any delay or loss of my International Tracked Packet?
Complaint in case of any delay or loss of International Tracked Packet can be made either via India Post Website under ‘Help and Support’ option or through toll free complaint no. 1800-11-2011. Complaint can also be made in concerned post office.

•What is the compensation Policy in case of delay or loss of International Tracked Packet?
Compensation is payable upto Rs 1000 for loss or damage, there is no compensation for delay

•What are the tariffs/rates of International Tracked Packet for different destinations?
Tariffs of International Tracked Packet for different destinations can be seen at the Tariff section of this booklet.

•Do I need to pay GST and/or any other handling charges for booking the shipments?
No.
 

Air Parcel

Dedicated service for corporate and retail customers to provide economical and fast merchandise services

•From where I can book International Air Parcel
International Air Parcel can be booked in all the Departmental Post offices across the country.

•Can the International Air Parcel be sent anywhere in the world
International Air Parcel is currently available for 213 destinations across the globe. You can visit India Post Website for details

•Is tracking for International Air Parcel available? If yes, then, how can I track my International Air Parcel?
Yes, India Post provides online Track & Trace facility for International Air Parcel Service.

•What are the weight and size limits for sending the International Air Parcel abroad?
The general maximum weight for International Air Parcel is 20kg. The limits of size of International Air Parcel are given below:
o    Maximum: The length should not exceed 1.05 meter. The sum of the length and the greatest circumference measured in a direction other than the length should not exceed 2 meter.
o    Minimum: A parcel should have a surface measuring not less than 90mmX 140mm.


•Can International Air Parcel from abroad be delivered anywhere in India?
Yes
•Does India Post provide home delivery for the International Air Parcel from abroad?
Yes

•How can I make a complaint in case of any delay or loss of my International Air Parcel?
Complaint in case of any delay or loss of International Air Parcel can be made either via India Post Website under ‘Help and Support’ option or through toll free complaint no. 1800-11-2011. Complaint can also be made in concerned post office.
 
•What is the compensation Policy in case of delay or loss of International Air Parcel?
The compensation to be paid in respect of International Air Parcels booked in Post Offices in India in case of loss / total theft / total damage are as under:
For loss / total theft / total damage – Up to 40 SDR* per parcel and 4.50 SDR* per kg. (*at prevailing rates )

•What are the tariffs/rates of International Air Parcel for different destinations?
Tariffs of International Air Parcel for different destinations can be seen at the Tariff section of this booklet.

•Do I need to pay GST and/or any other handling charges for booking the International Air Parcel?
No
 

Letters

India Post provides basic international postal services viz. Letters, Post Cards, Aerogramme, Small Packets, Blind Literature, Printed Papers, M Bag (Special bags containing newspapers, periodicals, books and similar printed documentation for the same addressee at same address)

•From where I can book International Letter?
International Letters can be booked in all the Departmental Post offices across the country.

•Can the International Letter be sent anywhere in the world?
These services are available for 213 destinations across the globe and cover all major destinations.

•Is tracking for International Letter available? If yes, then, how can I track my International Letter?
No

•Can International Letters from abroad be delivered anywhere in India?
Yes

•Does India Post provide home delivery for the International Letter from abroad?
Yes

•What are the weight and size limits for sending the International Letter abroad?
o    Weight Limits:
a.    Letters, Printed papers and Small packets, up to 2 kg
b.    Items for the blind, up to 7 kg
c.    M Bags, up to 30 kg
 


o    Size Limits - The limits of size of items other than postcards and aerogramme is given below:
a.    Maximum: length, width and depth combined: 900 mm, but the greatest dimension may not exceed 600 mm, with a tolerance of 2 mm; in roll form: length plus twice the diameter: 1,040 mm, but the greatest dimension may not exceed 900 mm, with a tolerance of 2 mm.
b.    Minimum: to have a surface measuring not less than 90 x 140 mm, with a tolerance of 2 mm; in roll form: length plus twice the diameter: 170 mm: but the greatest dimension may not be less than 100 mm.
o    Size Limits for Post Card - 14 cm × 9 cm (length and breadth).

•How can I make a complaint in case of any delay or loss of my International Letters?
Complaint in case of any delay or loss of International Letters can be made either via India Post Website under ‘Help and Support’ option or through toll free complaint no. 1800-11-2011. Complaint can also be made in concerned post office.

•What is the compensation Policy in case of delay or loss of International Registered Letters?
The compensation to be paid in respect of International Registered article booked in Post Offices in India in case of loss / total theft / total damage are as under:
a.    For loss / total theft / total damage of International Registered article - 30 SDR*
b.    For loss / total theft / total damage of International Registered M Bag - 150 SDR* (* at prevailing rates)

•What are the tariffs/rates of International Letter for different destinations?
Tariffs of International Letters for different destinations can be seen at the Tariff section of this booklet.

•Do I need to pay GST and/or any other handling charges for booking the shipments?
No
 



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Preparing shipments

 Addressing

•Why it is important to write Address Correctly?
Addressing is the most important part of sending your package. If the address is not complete and correct, the package may not reach its destination. The legibility and understandability in India and country of destination is equally important.

•What is complete and correct Address?
The address is complete when it has all details in the given sequence starting from the name of the person, house/room number, name of house/building, name of block/apartment, name of the area/locality, name of the road/street, name of delivery post office, name of the District/City, name of the state/province and name of the country with PINCODE/ZIPCODE. Mentioning Telephone/Mobile number of both Addresses and Sender (just below the address portion) will provide extra convenience in reaching out to the concerned. Mobile number will help in giving SMS alerts as well, wherever available.

•Where to write Address?
The addressee’s address need to be written on the top right hand side on the front surface of the packet/envelope. The sender’s address may be written on the top left hand side of the front surface or alternatively on the back side of the package. Adequate space margin can be left on the edges of the packet/envelope for better handling. This also saves address from getting obliterated in transmission.

•How to write address?
The address may preferably be in printed form i.e. printed and pasted on the package. This helps in proper reading by eliminating mistakes in reading out ‘handwritten’ addresses. However, if no possible to have printed address, good quality pen to be used for writing address. Address may be written preferably in BLOCK CAPITALS to avoid mis-reading of address by postal staff. A transparent- waterproof cover on the address portion through a plastic sheet or transparent cello tape etc will provide safeguard to the address from water etc while in transmission.
 

•What Language to be used?
The addresses need to be written in English or French or in the language understood in the country of destination. However, when address written is in language other than English, the city and country of destination need to be written in English as well for understanding of postal staff in India.

•What else need to write on packet?
It is required to indicate the category/type of service through which the packet is being sent on the top of the packet viz. “Printed Paper”, “Small Packet”, “Literature for the Blind” etc. as the case may, should be made on the top of the packet above address.

Packaging

International shipments are handled multiple times and are subjected to long air travels and customs examination. In addition to these, the shipments are processed through X-Ray and other security equipments apart from sorting machines multiple times. Good and sturdy packaging will ensure that your items reach to your dear ones safely.
•What size of packet to be used?
The size of packet for packing your stuffs for international shipment is very important. The size of packet should be chosen such a way that your stuffs fit in comfortably. At the same time it should not leave empty space inside the packet. Empty space gives free movement of items inside the packet and may lead to damaging of items/packets while in transmission. The empty space, if any, inside the packet may be filled with shredded paper or thermocol pieces or air filled polythene bags or wood shavings etc.

•What type of packaging material to be used?
The packaging material must be in consonance with the type and weight of the item. For example, for iron item of 5 kg needs sturdier packaging material than that required for paper bundle of 5 kg. The packet must be packed adequately to prevent any leakage from the packet during the course of transmission. The contents must have been put in protective cover inside the packet to prevent damage to the contents.
 

•Whether cloth wrapping is required?
The cloth wrapping of postal shipments needs to be avoided as far as possible as the stickers such as item identifier, postal booking receipts etc do not stick properly on cloths and comes out during transmission. However, in case cloth wrapping could not be avoided, it is recommended that the whole packet may be covered with a transparent good quality plastic sheet so as to avoid missing of necessary stickers.

•How to pack glass items?
Glass or other fragile objects: the packing must consists of a box of metal, wood, strong plastic material or strong cardboard, filled with paper, wood shavings or any other appropriate protective material to prevent any friction or knocking during transport either between the objects themselves or between the objects and the sides of the box;

•How to pack liquid items?
Liquids and substances which easily liquefy: they should be enclosed in perfectly leak-proof containers. Each container should be placed in a special box of metal, wood, strong plastic material or strong corrugated card board, containing enough saw dust, cotton, wood or any other appropriate protective material to absorb the liquid should the container break. The lid of the box should be fixed so that it cannot easily work loose; containing an appropriate protective material to absorb the liquid should the container break.